Depending on your destination, orders are usually processed within 2-4 business days from the date we receive your payment. The delivery time is generally 8-20 days, and the delivery time may vary depending on the region.
Please note that shipments may be delayed due to customs clearance procedures, weather, region, traffic or any other unpredictable circumstances. In case of special circumstances, you will be notified by email.
If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion shipping protection may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.
Please note that the Carriers (FedEx, USPS, UPS, DHL, etc.) team will only hold undelivered packages for 5 days.
After 5 days, the Carriers (FedEx, USPS, UPS, DHL, etc.) team may send the undelivered package back to us.
Orders will be processed as returned items. In this case, a 20% handling fee and shipping will be deducted from your refund.
After your package ships, we will send you an email with a tracking number.
Your order status will also be updated on our store website.
If you find a problem with the product, please contact us as soon as possible, we will deal with all problems for you as soon as possible, if you want to return the product, please contact us at [email protected] first to get a return label, and we will teach you how to fill in Return information!
Your privacy is important to us and we know you care about how your order information is used and shared. For our international customers, please note that cross-border shipments are subject to unpacking and inspection by customs authorities.
In addition, we may provide certain order, shipment and product information (such as headings) to our international carriers, who may communicate such information to customs authorities to facilitate customs clearance and comply with local laws without revealing your any information.
If you have any additional questions, please contact [email protected] and we will respond to you within 2 business days.
